Explore Feedback module planning in GreatWork.ai. Define response records, review ownership, follow-up actions and useful reporting questions for teams.
Turn feedback collection into a process with a defined destination and response owner. Explore how Feedback can organize the administrative journey from a received observation to an agreed action. Plan the context, subject and review status your team needs, including how to distinguish a useful suggestion from a request that belongs in a different service process.
All modules · Collaboration & Integrations
Where Feedback fits
Choose the feedback sources and review purposes before designing fields or reports. Decide whether responses need a customer, project or service reference, and how anonymous or incomplete submissions should be assessed. Agree who groups similar observations and who approves an action arising from them. Review the intended reporting view around themes, outstanding decisions and completed follow-up. Avoid collecting extra personal details when the process only needs an operational issue. Define how the original observation stays distinguishable from a reviewer’s interpretation or internal resolution notes.
Practical workflows to discuss
- Plan a review queue for post-project observations.
- Group recurring service comments into improvement discussions.
- Outline follow-up ownership for an accepted staff suggestion.
Plan your setup
- Which feedback sources and reference fields are necessary?
- Who decides whether an observation requires an action?
- How will incomplete or anonymous responses be reviewed?
Explore Feedback
Review this module in the GreatWork.ai live catalogue and discuss the records, reporting and configuration your team needs.
Related modules
Catalogue area: Collaboration & Integrations.
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