Explore GreatWork Courier Management for shipment references, dispatch handoffs, delivery exceptions and service-review records across courier operations.
Courier operations rely on consistent shipment references and clear handoffs between booking, dispatch and delivery review. Shape GreatWork’s Courier Management workspace around the records your team needs at each stage. Distinguish a delivery attempt from a confirmed delivery, and identify who resolves missing instructions, address issues, returned items or other exceptions before the shipment is closed.
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Where Courier Management fits
Choose one shipment type and document the information needed to accept it, including collection details, delivery instructions and the responsible service owner. Define which status changes require evidence and how a correction is reviewed. Map the handoff to dispatch and the return path for unresolved delivery attempts. Review how customer queries connect to the shipment reference. Agree reports for open consignments, delayed handoffs, returns and unresolved exceptions. Specify carrier and location-information requirements with their responsible technical owners and acceptance evidence.
Practical workflows to discuss
- Define shipment references and required information for collection and dispatch.
- Plan exception handling for address queries, failed attempts and returned items.
- Scope delivery-review evidence and customer follow-up responsibilities for unresolved consignments.
Plan your setup
- What evidence must the team review before treating a shipment as delivered?
- Who resolves incomplete addresses or conflicting delivery instructions before dispatch proceeds?
- Which carrier or dispatch handoffs need to be confirmed during discovery?
Explore Courier Management
Review this module in the GreatWork.ai live catalogue and discuss the records, reporting and configuration your team needs.
Related modules
Catalogue area: Industry Add-ons.
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