Plan MailBox administration in GreatWork.ai. Explore message references, responsibility, review queues and configuration questions for shared business work.
Explore MailBox as an administrative workspace for business correspondence and its follow-up. Start with the messages that need an owner, a decision or a connection to ongoing work. Plan the relevant records, review stages, account permissions and external mail requirements together, giving every unresolved message-related request a clear business context and an accountable person responsible for its next step.
All modules · Collaboration & Integrations
Where MailBox fits
Define which correspondence belongs in the process, such as customer questions, supplier clarifications or internal approvals. Identify the authoritative message reference and the person accountable for responding. Discuss how the proposed workflow should distinguish new work, pending decisions and completed follow-up. Review mailbox access, visibility and connection requirements during configuration. Establish how duplicate references, forwarded messages and changes of owner will be handled. Keep the record of a business decision separate from informal discussion so later reviewers can understand what was agreed and why.
Practical workflows to discuss
- Plan ownership of unresolved supplier correspondence.
- Outline a review queue for shared customer inquiries.
- Define records for decisions arising from internal email discussions.
Plan your setup
- Which mailbox or message source is in scope?
- Who can view correspondence associated with sensitive work?
- How will a message become an assigned follow-up task?
Explore MailBox
Review this module in the GreatWork.ai live catalogue and discuss the records, reporting and configuration your team needs.
Related modules
Business suites: API & Integrations.
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